TELESOFT
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e-CRM Know the CRM application
that will meet all your needs by providing a common platform to interact with
your customers. | | | |
TELESOFT
Greeter Provide
a personalized attention to customers and prospects in branches or agencies. |
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Founded in 1905, Banco Galicia is the
first Argentine private bank, leader in providing financial services in the whole
country, offering its services to a wide individual and corporate customer base.
Banco Galicia operates one of the most extensive and diversified private banking
distribution networks in Argentina, providing more than 400 contact points with
its customers through traditional branches and electronic banking centers. |
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Interbank is one of
Peru's largest financial entities. Founded in 1897, Interbank today has more than
1 million customers. Interbank currently has 2,700 employees, 110 stores and other
service centers. | | |
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Argentina, HSBC Group is made up of HSBC Bank Argentina, HSBC MAXIMA AFJP, HSBC
La Buenos Aires Seguros, HSBC-New York Life, HSBC Administradora de Inversiones
S.A. SGFC and HSBC Participaciones (Argentina) S.A. Through its network of offices
and branches across the whole country, all customers' financial needs can be satisfied:
retirement income, home and/or auto insurance, banking products or life insurance. |
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| As a universal
bank, Banco Comafi operates in all sectors, including retail, corporate, investment,
SME, foreign trade, trading, treasury and fiduciary business. Through its head
office, a network of 55 branches, its call center and home banking, Banco Comafi
serves the financial needs of thousands of companies and individuals. Its solid
capitalization levels and its strong commitment to service allow the bank to stand
out as a key participant in all the markets where it operates. |
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Since its creation,
Banco de la Nación Argentina has contributed to the development of the
country's productive sectors, providing financial assistance to micro, small and
medium-sized enterprises, regardless of their economic activity. It promotes and
supports foreign trade and especially stimulates exports of goods, services and
Argentine technology. It also focuses its activity on individuals through
personal and mortgage loans for housing and interrelated products. BNA has
616 branches, 15,591 employees nationwide and 788 ATMs, thus being the bank with
the largest presence in Argentina's provinces and economic regions. |
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Banco BICE was founded
in 1979 by an important group of Chilean investors linked to one of the major
export companies in the country, Compañía Manufacturera de Papeles
y Cartones. Since its foundation, its continuing aim has been to provide outstanding
banking services, always focusing on corporate and individual client banking. |
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MBA Banco de Inversiones (MBA) is a leading
Argentine investment banking, assets management firm that provides a wide range
of services to a large and diversified customer base, including national and global
corporations, financial institutions and individual investors. Founded in 1981,
MBA is highly recognized in the business of financial consulting, investment banking,
equity and fixed income investment management, trading and research, private equity
and private banking. The Company has its office in Buenos Aires, Argentina, and
over the years has established strategic alliances with prestigious international
banks in order to provide its customers world class global coverage services.
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BIF's institutional image is widely known
both within Peru's financial system and at an international level, thus leading
to its wide acceptance as an issuing bank in the local investment market and to
the granting of important lines by foreign correspondent Banks. The wise management
of active operations and adequate financing has enabled expanding foreign trade
credit facilities for its customers with the support of an efficient network of
correspondent banks in all continents. | |
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| Nuevo
Banco de Santa Fe is a regional bank leader among financial entities in the province.
This leadership arises from its track record and is consolidated by its current
institutional image, which reasserts it as the bank of the people from Santa Fe
province and, furthermore, positions it as an efficient and reliable bank close
to its customers. Being widely renowned, it is a well established firm among
the people in Santa Fe, who regard it as a solid and solvent bank always located
near its customers. This image is strengthened by its vast network of branches
and offices, which makes operations management easier and ensures its presence
in every corner of the region. . | |
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| Founded
in 1908, SANTANDER RIO is one of the largest private banks in terms of equity
in the Argentine financial system. It has a network of 217 branches in 21 provinces
with over a million individual customers, over 30 thousand companies and around
600 big companies. SANTANDER RIO has incorporated TELESOFT e-CRM in order to optimize
its alternative sales channels. Due to its constant renovation, the company needed
a completely flexible and customizable system. | |
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It is the main Bank of Córdoba province
and provides financial services both to individual banking customers and companies. |
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Banco Credicoop Cooperativo
Limitado is, from its origin, a genuine cooperative organization. It was created
in 1979 through the merger of 44 cooperative credit institutions, some of them
with a track record of over 60 years. Credicoop is a nonprofit-making institution
which, basing itself in the solidarity principle of mutual aid, aims at providing
financial services to all its members. Today, with 231 branch offices all over
the country, Credicoop is the first private bank with a 100% domestically owned
equity and the major cooperative bank in Latin America. |
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| Nuevo
Banco Suquía is constantly striving to know and meet the needs of individuals
and families as well as small and medium-size enterprises through a wide range
of products and services. Nuevo Banco Suquía has a vast network of over
100 branches located in the main economic centers in Argentina -Córdoba,
Santa Fe, Entre Ríos, Tucumán, San Juan, San Luis, Mendoza, Federal
Capital and Buenos Aires-, with real-time interconnection through a state-of-the-art
computer system. | | |
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| This important
Bank has a dominant presence in Tucumán province since its foundation. |
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| Banco
Atlántida has consolidated as the major and more prestigious institution
in Honduras. It is the only bank with nationwide coverage and a network of over
270 points of service with offices in Honduras' 18 departments. These elements
give us the solidity and security necessary to be the financial option most highly
demanded by national and foreign customers. | |
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| Even
though Grupo Financiero Inbursa can be included among the recently created Financial
Groups, a successful track record of over 40 years in the financial sector is
proof of its experience. What nowadays is known as Grupo Financiero Inbursa started
in 1965, with the creation of Inversora Bursátil, Casa de Bolsa. |
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| Supervielle
bank offers financial services both to individuals and companies. |
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Credial is one of Argentina's major companies
within the non-banking financial market, contributing to the growth in business
volume prioritizing customer care service quality as a differentiating factor. |
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| Capital
Markets Argentina (CMA) is one of the main independent investment companies in
Argentina. It started operating in 1990 and quickly consolidated its privileged
position due to its investment advisory department's efficiency. It currently
forms part of an international network encompassing 80 countries and offers Brokerage
and Asset Management services. | |
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It is the company with the largest ATM network
in Argentina providing 24-hour customer service. | |
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With over one billion cards issued and
over 24 million member stores, VISA is the world's best method of payment system.
Visa Argentina S.A. provides transaction management and processing to Issuing
and Paying Entities, implements actions to encourage brand preference and offers
them advice in order to achieve a more efficient service, driven by the highest
quality standards. | | |
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It specializes in the development of technological
solutions and method of payment processing, both for individual as well as corporate
and institutional customers. Credencial Argentina S.A. was founded in 1979 and
rapidly became a leading credit card operator in the Argentine market. Credencial
card is currently issued by thirteen banks and financial institutions and is accepted
by a network of over 200,000 stores in the country. | |
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This purchasing and credit Card for individuals
and families has more than 1,100,000 users in Argentina and 1,500,000 in Uruguay,
Paraguay and Brazil. It has over 100,000 member stores in Argentina and over 300,000
in the region. | | |
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credit Card was born in Córdoba, Argentina, as a regional Card and today
has become leader in its category. Its major strength, translated in terms of
efficiency, is the result of a philosophy of permanent benefits offered to its
credit card holders and on customer service quality and warmth. With its head
office right in Córdoba's city center, TARJETA NARANJA is present in 21
provinces in more than 135 branches and has over 1,500,000 active cards operating
in 100,000 member stores throughout the country. | |
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Credit card with a sphere of influence extending
over Mar del Plata, the Atlantic coast and surrounding areas. |
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In 1993, CMR enters
the Argentine market with Falabella, establishing in the city of Mendoza and then
expanding to the cities of Rosario, Córdoba, San Juan and Buenos Aires.
CRM Falabella credit card offers the best financing options in Falabella stores
and a great number of benefits to all its customers. With over 2.6 million cards
issued in Chile, CMR is the number one credit card issuer and has a high level
of penetration in Argentina and Peru's markets | |
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It is the credit card
with the Argentine littoral region as its sphere of influence. |
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| With
over 2,200,000 members, ORIGENES is the AFJP (Retirement and Pension Funds Administration)
with the greatest number of future beneficiaries in Argentina. |
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is one of the leading companies in Argentina's market. Its positive performance
is reflected in its number of members: more than 1,300,000 people have decided
to trust their retirement savings to HSBC MAXIMA. | |
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| Banca
Afirme began its operations in 1995 and since then has grown at a constant rate
year after year. With 39 Business Centers and a network of 54 ATMs, it is considered
one of the most important financial institutions in Mexico. Banca Afirme offers
a wide range of financial services to meet personal, family and business needs,
such as cash management and currency exchange, saving and investment, financing
and asset management, among others. | |
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| HSBC
Perú is part of an international network of 10,000 offices located in over
80 countries in Asia, Europe, North America, Latin America, Middle East and Africa.
It started operating in Peru in October 2006 with the aim of serving small, medium-sized
and big enterprises. HSBC Perú offers a wide range of products including
several financing operations, leasing, sales and trading, foreign trade services,
and payment and collection services. HSBC employs over 260,000 people and serves
more than 125 million customers worldwide. | |
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| Nuevo
Banco Comercial was created by the State of Uruguay and has consolidated as the
main national private bank in the country, participating in the domestic and regional
markets both at personal and corporate levels, through loans, credit cards and
agricultural business. Nuevo Banco Comercial is a private financial company
with an important network of branches in Uruguay: 22 in Montevideo, including
its Head Office and 25 in the interior of the country. | |
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Retail |
| Liverpool
is the most popular store selling clothes and home products in Mexico. Created
more than 150 years ago, its fashion and quality have set trends. It currently
has seven stores in Mexico City and 21 in the interior of the country, two Merchandise
Distribution Centers and five Department Stores, with a total of 730 stores. |
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Ripley Corp is currently
one of the major companies within the retail sector in Chile and Peru. Its main
business is the retail sale of clothing, accessories and house products through
the different department store layouts. At the same time it operates in the financial
business by providing direct credit to customers both through Ripley's Card and
the recently created Banco Ripley, offering consumer credits and Mastercard credit
card. Ripley Corp operates in Chile and Peru. It currently manages 43 stores covering
an overall selling surface of over 280 thousand square meters and with over 5.8
million credit cards issued. | |
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Insurance
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| AON
RISK SERVICES ARGENTINA S. A. is one of the world's most prestigious professional
teams specializing in insurance and risk management. They provide solutions and
innovative ideas worldwide through its network of 550 offices in 120 countries. |
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is one of the leading groups within Argentina's insurance market, serving over
one million customers through a wide range of products including individual and
collective insurance, life, accident, health option, saving, combined and retirement
income insurance. | | |
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| Liberty
Mutual group was founded in 1912 in Massachusetts, USA. Today they are among the
world's leading insurance companies with more than 38,000 Employees in over 900
offices, providing insurance to more than 6 million people on the 5 continents. |
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| Seguros
del Pichincha S. A. is founded on February 3, 1995, first as an alliance between
Ecuador's Banco Pichincha and Colombia's Seguros Colmena. In 2001 Banco Pichincha
acquires 100 percent of the company's shares and since then has become a subsidiary
of Pichincha financial group. Seguro de Pichincha S.A. is based on corporate values
defined in the different instances of Strategic Planning, which have enabled us
to fulfill our Mission and get closer to our aim of dealing with risks affecting
people, families and their businesses. Thus today they can proudly state that
they are among the major insurance companies in the ecuadorian market. |
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| Banco
Rio's company that offers its customers the best protection options: home, automobile,
personal accidents and life insurance as well as insurance against theft at ATMs. |
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Telecommunications
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Avaya
is a leading supplier of communication systems and software for companies as well
as government agencies and other organizations. They provide voice, converged
data and voice, customer relationship management, messaging, multiple service
network operation and structured cabling products and services. |
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| Telefónica
is one or the world's leading telecommunication companies. It has become the operator
of reference in Spanish and Portuguese speaking markets and the sixth operator
in the world in terms of market capitalization. In
its almost fourteen years operating in Argentina, Telefónica has gone beyond
the field of telecommunication to become a group of communication companies. |
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In a few years Siemens
will be celebrating its 100th anniversary in Argentina, an impressive track record
of strong participation and commitment to development.
Its offer of services
and solutions with high local added value includes technologies as diverse as
IT and communications, energy generation and distribution, industrial and logistic
automation systems, industrial services, electrical products, lighting, IT services
and solutions, medical solutions and transport services in order to meet the specific
needs of each market segment. | |
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| Telecommunications
Honduran company offering services nationwide. It provides telephone, telematics,
telegraphic and vertical services. | |
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Publishing Houses / Media
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For over 60 years LA LEY has provided reliable,
secure and up-to-date information services with the tools needed by professionals
to support their opinions and implement solutions in their daily work. |
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Education
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Universidad de Lima offers students academic
excellence and demanding programs, with students having to perform pre-professional
activities within their working field as a graduation requirement. |
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Call Centers / Collection Companies
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Vantage Sourcing is a growing Outsourcing
Company located in Dothan, Alabama, USA, that specializes in Collections and Customer
Service mainly in the telecommunications industry. Vantage utilizes cutting edge
technology to provide top quality and high performance for their customers. Vantage's
added value is derived from its high management staff experience in consulting
projects for Fortune 500 companies in the Collection and Customer Service fields. |
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A3D Chile S.A. started
operating in the national territory in September, 2001. This company was created
as a result of the merger of two of the largest Direct Marketing companies operating
in our country. Today it belongs to Spanish TV channel Antena 3. The operation
is based on the Direct Marketing of products through different means such as Television,
Direct Mail, Telemarketing and Internet. They also have stores in Santiago
de Chile and Viña del Mar malls. Antena 3 Directo is currently operating
in Chile, Argentina, Spain and Portugal.
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"We needed an on-line,
dynamic integrated Soft capable of ensuring collection management nationwide." Gustavo
Fazzio - General Manager | |
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It is a contact center service provider which
offers its best facilities to the main companies in the Southern region. |
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It is a Contact Center service provider.
Its name "Harken" is Old English and means "to listen carefully". |
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| Group
M Collection offers an effective collection management through the implementation
of a specialized solution for the area by using innovative tools and developing
integral programs both for SME and large corporations, regardless of their sales
amount or importance. Group M. Collection also provides companies and end users
with a multichannel contact infrastructure of high technological level for consumer
clubs, telephone promotions and help desks as well as for outbound marketing campaigns
or event invitations. | | |
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Sectoral
Chambers / Government
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Chamber of Information Technology Companies
in Argentina. CESSI has more than 160 partner companies and more than 300 members
through its relationship with other institutions, thus being the most representative
entity in the sector. These companies' turnover represents 70% of the total TIC
business in Argentina and they employ over 15,000 people. CESSI defends the interests
of the sector and encourages the use of information technology. |
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| The
Mexican Marketing Institute (IMT for its acronym in Spanish), a leading and innovative
organization in Mexico and Latin America, provides world-class integrated solutions,
specializing in the management of the relationship and interaction with customers
and users supported by technology formed by an outstanding working team achieving
high productivity and profitability levels. | |
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