TELESOFT
 
 
 
 
TELESOFT
TELESOFT e-CRM
Know the CRM application that will meet all your needs by providing a common platform to interact with your customers.

TELESOFT Greeter
Provide a personalized attention to customers and prospects in branches or agencies.

 




Finance


Founded in 1905, Banco Galicia is the first Argentine private bank, leader in providing financial services in the whole country, offering its services to a wide individual and corporate customer base. Banco Galicia operates one of the most extensive and diversified private banking distribution networks in Argentina, providing more than 400 contact points with its customers through traditional branches and electronic banking centers.

Interbank is one of Peru's largest financial entities. Founded in 1897, Interbank today has more than 1 million customers. Interbank currently has 2,700 employees, 110 stores and other service centers.

In Argentina, HSBC Group is made up of HSBC Bank Argentina, HSBC MAXIMA AFJP, HSBC La Buenos Aires Seguros, HSBC-New York Life, HSBC Administradora de Inversiones S.A. SGFC and HSBC Participaciones (Argentina) S.A. Through its network of offices and branches across the whole country, all customers' financial needs can be satisfied: retirement income, home and/or auto insurance, banking products or life insurance.
As a universal bank, Banco Comafi operates in all sectors, including retail, corporate, investment, SME, foreign trade, trading, treasury and fiduciary business. Through its head office, a network of 55 branches, its call center and home banking, Banco Comafi serves the financial needs of thousands of companies and individuals. Its solid capitalization levels and its strong commitment to service allow the bank to stand out as a key participant in all the markets where it operates.

Since its creation, Banco de la Nación Argentina has contributed to the development of the country's productive sectors, providing financial assistance to micro, small and medium-sized enterprises, regardless of their economic activity. It promotes and supports foreign trade and especially stimulates exports of goods, services and Argentine technology.
It also focuses its activity on individuals through personal and mortgage loans for housing and interrelated products.
BNA has 616 branches, 15,591 employees nationwide and 788 ATMs, thus being the bank with the largest presence in Argentina's provinces and economic regions.


Banco BICE was founded in 1979 by an important group of Chilean investors linked to one of the major export companies in the country, Compañía Manufacturera de Papeles y Cartones.
Since its foundation, its continuing aim has been to provide outstanding banking services, always focusing on corporate and individual client banking.

MBA Banco de Inversiones (MBA) is a leading Argentine investment banking, assets management firm that provides a wide range of services to a large and diversified customer base, including national and global corporations, financial institutions and individual investors. Founded in 1981, MBA is highly recognized in the business of financial consulting, investment banking, equity and fixed income investment management, trading and research, private equity and private banking. The Company has its office in Buenos Aires, Argentina, and over the years has established strategic alliances with prestigious international banks in order to provide its customers world class global coverage services.
BIF's institutional image is widely known both within Peru's financial system and at an international level, thus leading to its wide acceptance as an issuing bank in the local investment market and to the granting of important lines by foreign correspondent Banks. The wise management of active operations and adequate financing has enabled expanding foreign trade credit facilities for its customers with the support of an efficient network of correspondent banks in all continents.

Nuevo Banco de Santa Fe is a regional bank leader among financial entities in the province. This leadership arises from its track record and is consolidated by its current institutional image, which reasserts it as the bank of the people from Santa Fe province and, furthermore, positions it as an efficient and reliable bank close to its customers.
Being widely renowned, it is a well established firm among the people in Santa Fe, who regard it as a solid and solvent bank always located near its customers. This image is strengthened by its vast network of branches and offices, which makes operations management easier and ensures its presence in every corner of the region.
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Founded in 1908, SANTANDER RIO is one of the largest private banks in terms of equity in the Argentine financial system. It has a network of 217 branches in 21 provinces with over a million individual customers, over 30 thousand companies and around 600 big companies. SANTANDER RIO has incorporated TELESOFT e-CRM in order to optimize its alternative sales channels. Due to its constant renovation, the company needed a completely flexible and customizable system.

It is the main Bank of Córdoba province and provides financial services both to individual banking customers and companies.

Banco Credicoop Cooperativo Limitado is, from its origin, a genuine cooperative organization. It was created in 1979 through the merger of 44 cooperative credit institutions, some of them with a track record of over 60 years.
Credicoop is a nonprofit-making institution which, basing itself in the solidarity principle of mutual aid, aims at providing financial services to all its members. Today, with 231 branch offices all over the country, Credicoop is the first private bank with a 100% domestically owned equity and the major cooperative bank in Latin America.

Nuevo Banco Suquía is constantly striving to know and meet the needs of individuals and families as well as small and medium-size enterprises through a wide range of products and services. Nuevo Banco Suquía has a vast network of over 100 branches located in the main economic centers in Argentina -Córdoba, Santa Fe, Entre Ríos, Tucumán, San Juan, San Luis, Mendoza, Federal Capital and Buenos Aires-, with real-time interconnection through a state-of-the-art computer system.

This important Bank has a dominant presence in Tucumán province since its foundation.

Banco Atlántida has consolidated as the major and more prestigious institution in Honduras. It is the only bank with nationwide coverage and a network of over 270 points of service with offices in Honduras' 18 departments. These elements give us the solidity and security necessary to be the financial option most highly demanded by national and foreign customers.

Even though Grupo Financiero Inbursa can be included among the recently created Financial Groups, a successful track record of over 40 years in the financial sector is proof of its experience. What nowadays is known as Grupo Financiero Inbursa started in 1965, with the creation of Inversora Bursátil, Casa de Bolsa.


Supervielle bank offers financial services both to individuals and companies.


Credial is one of Argentina's major companies within the non-banking financial market, contributing to the growth in business volume prioritizing customer care service quality as a differentiating factor.


Capital Markets Argentina (CMA) is one of the main independent investment companies in Argentina. It started operating in 1990 and quickly consolidated its privileged position due to its investment advisory department's efficiency. It currently forms part of an international network encompassing 80 countries and offers Brokerage and Asset Management services.

It is the company with the largest ATM network in Argentina providing 24-hour customer service.

With over one billion cards issued and over 24 million member stores, VISA is the world's best method of payment system. Visa Argentina S.A. provides transaction management and processing to Issuing and Paying Entities, implements actions to encourage brand preference and offers them advice in order to achieve a more efficient service, driven by the highest quality standards.

It specializes in the development of technological solutions and method of payment processing, both for individual as well as corporate and institutional customers. Credencial Argentina S.A. was founded in 1979 and rapidly became a leading credit card operator in the Argentine market. Credencial card is currently issued by thirteen banks and financial institutions and is accepted by a network of over 200,000 stores in the country.

This purchasing and credit Card for individuals and families has more than 1,100,000 users in Argentina and 1,500,000 in Uruguay, Paraguay and Brazil. It has over 100,000 member stores in Argentina and over 300,000 in the region.

This credit Card was born in Córdoba, Argentina, as a regional Card and today has become leader in its category. Its major strength, translated in terms of efficiency, is the result of a philosophy of permanent benefits offered to its credit card holders and on customer service quality and warmth. With its head office right in Córdoba's city center, TARJETA NARANJA is present in 21 provinces in more than 135 branches and has over 1,500,000 active cards operating in 100,000 member stores throughout the country.

Credit card with a sphere of influence extending over Mar del Plata, the Atlantic coast and surrounding areas.

In 1993, CMR enters the Argentine market with Falabella, establishing in the city of Mendoza and then expanding to the cities of Rosario, Córdoba, San Juan and Buenos Aires.
CRM Falabella credit card offers the best financing options in Falabella stores and a great number of benefits to all its customers. With over 2.6 million cards issued in Chile, CMR is the number one credit card issuer and has a high level of penetration in Argentina and Peru's markets


It is the credit card with the Argentine littoral region as its sphere of influence.

With over 2,200,000 members, ORIGENES is the AFJP (Retirement and Pension Funds Administration) with the greatest number of future beneficiaries in Argentina.

It is one of the leading companies in Argentina's market. Its positive performance is reflected in its number of members: more than 1,300,000 people have decided to trust their retirement savings to HSBC MAXIMA.

Banca Afirme began its operations in 1995 and since then has grown at a constant rate year after year. With 39 Business Centers and a network of 54 ATMs, it is considered one of the most important financial institutions in Mexico.
Banca Afirme offers a wide range of financial services to meet personal, family and business needs, such as cash management and currency exchange, saving and investment, financing and asset management, among others.

HSBC Perú is part of an international network of 10,000 offices located in over 80 countries in Asia, Europe, North America, Latin America, Middle East and Africa. It started operating in Peru in October 2006 with the aim of serving small, medium-sized and big enterprises.
HSBC Perú offers a wide range of products including several financing operations, leasing, sales and trading, foreign trade services, and payment and collection services.
HSBC employs over 260,000 people and serves more than 125 million customers worldwide.

Nuevo Banco Comercial was created by the State of Uruguay and has consolidated as the main national private bank in the country, participating in the domestic and regional markets both at personal and corporate levels, through loans, credit cards and agricultural business.
Nuevo Banco Comercial is a private financial company with an important network of branches in Uruguay: 22 in Montevideo, including its Head Office and 25 in the interior of the country.

Retail

Liverpool is the most popular store selling clothes and home products in Mexico. Created more than 150 years ago, its fashion and quality have set trends. It currently has seven stores in Mexico City and 21 in the interior of the country, two Merchandise Distribution Centers and five Department Stores, with a total of 730 stores.

Ripley Corp is currently one of the major companies within the retail sector in Chile and Peru. Its main business is the retail sale of clothing, accessories and house products through the different department store layouts. At the same time it operates in the financial business by providing direct credit to customers both through Ripley's Card and the recently created Banco Ripley, offering consumer credits and Mastercard credit card. Ripley Corp operates in Chile and Peru. It currently manages 43 stores covering an overall selling surface of over 280 thousand square meters and with over 5.8 million credit cards issued.

 


Insurance


AON RISK SERVICES ARGENTINA S. A. is one of the world's most prestigious professional teams specializing in insurance and risk management. They provide solutions and innovative ideas worldwide through its network of 550 offices in 120 countries.

It is one of the leading groups within Argentina's insurance market, serving over one million customers through a wide range of products including individual and collective insurance, life, accident, health option, saving, combined and retirement income insurance.

Liberty Mutual group was founded in 1912 in Massachusetts, USA. Today they are among the world's leading insurance companies with more than 38,000 Employees in over 900 offices, providing insurance to more than 6 million people on the 5 continents.
Seguros del Pichincha S. A. is founded on February 3, 1995, first as an alliance between Ecuador's Banco Pichincha and Colombia's Seguros Colmena. In 2001 Banco Pichincha acquires 100 percent of the company's shares and since then has become a subsidiary of Pichincha financial group. Seguro de Pichincha S.A. is based on corporate values defined in the different instances of Strategic Planning, which have enabled us to fulfill our Mission and get closer to our aim of dealing with risks affecting people, families and their businesses. Thus today they can proudly state that they are among the major insurance companies in the ecuadorian market.
Banco Rio's company that offers its customers the best protection options: home, automobile, personal accidents and life insurance as well as insurance against theft at ATMs.

Telecommunications


Avaya is a leading supplier of communication systems and software for companies as well as government agencies and other organizations. They provide voice, converged data and voice, customer relationship management, messaging, multiple service network operation and structured cabling products and services.

Telefónica is one or the world's leading telecommunication companies. It has become the operator of reference in Spanish and Portuguese speaking markets and the sixth operator in the world in terms of market capitalization.

In its almost fourteen years operating in Argentina, Telefónica has gone beyond the field of telecommunication to become a group of communication companies.

In a few years Siemens will be celebrating its 100th anniversary in Argentina, an impressive track record of strong participation and commitment to development.

Its offer of services and solutions with high local added value includes technologies as diverse as IT and communications, energy generation and distribution, industrial and logistic automation systems, industrial services, electrical products, lighting, IT services and solutions, medical solutions and transport services in order to meet the specific needs of each market segment.

Telecommunications Honduran company offering services nationwide. It provides telephone, telematics, telegraphic and vertical services.

Publishing Houses / Media


For over 60 years LA LEY has provided reliable, secure and up-to-date information services with the tools needed by professionals to support their opinions and implement solutions in their daily work.


Education


Universidad de Lima offers students academic excellence and demanding programs, with students having to perform pre-professional activities within their working field as a graduation requirement.



Call Centers / Collection Companies

Vantage Sourcing is a growing Outsourcing Company located in Dothan, Alabama, USA, that specializes in Collections and Customer Service mainly in the telecommunications industry. Vantage utilizes cutting edge technology to provide top quality and high performance for their customers. Vantage's added value is derived from its high management staff experience in consulting projects for Fortune 500 companies in the Collection and Customer Service fields.

A3D Chile S.A. started operating in the national territory in September, 2001. This company was created as a result of the merger of two of the largest Direct Marketing companies operating in our country. Today it belongs to Spanish TV channel Antena 3.
The operation is based on the Direct Marketing of products through different means such as Television, Direct Mail, Telemarketing and Internet.
They also have stores in Santiago de Chile and Viña del Mar malls.
Antena 3 Directo is currently operating in Chile, Argentina, Spain and Portugal.

"We needed an on-line, dynamic integrated Soft capable of ensuring collection management nationwide."

Gustavo Fazzio - General Manager

It is a contact center service provider which offers its best facilities to the main companies in the Southern region.
It is a Contact Center service provider. Its name "Harken" is Old English and means "to listen carefully".

Group M Collection offers an effective collection management through the implementation of a specialized solution for the area by using innovative tools and developing integral programs both for SME and large corporations, regardless of their sales amount or importance. Group M. Collection also provides companies and end users with a multichannel contact infrastructure of high technological level for consumer clubs, telephone promotions and help desks as well as for outbound marketing campaigns or event invitations.


Sectoral Chambers / Government

Chamber of Information Technology Companies in Argentina. CESSI has more than 160 partner companies and more than 300 members through its relationship with other institutions, thus being the most representative entity in the sector. These companies' turnover represents 70% of the total TIC business in Argentina and they employ over 15,000 people. CESSI defends the interests of the sector and encourages the use of information technology.
The Mexican Marketing Institute (IMT for its acronym in Spanish), a leading and innovative organization in Mexico and Latin America, provides world-class integrated solutions, specializing in the management of the relationship and interaction with customers and users supported by technology formed by an outstanding working team achieving high productivity and profitability levels.