When a product or service becomes a commodity and price is no longer the differentiating factor, companies must find the way to reach customers with a special, unique and personalized offer enabling that first and possibly only contact to open the door to a lasting relationship.
Technology has become an essential tool to reach and get to know each one of our potential buyers, start a relationship with them, build up loyalty and increase company profits.

TELESOFT Sales is specially designed to optimize the different operations carried out by the company's sales representatives and to unify all the information in a single database making the customer feel as a unique individual.

It comprises the entire selling cycle, customer identification, rating, offer, closing and after sales follow up.

Each operation has associated actions, which allow setting up automatic calls, sales promoters' visits and data delivery through different channels (fax, mail and email). It provides direct marketing tools to conduct actions such as mailing, e-mailing and fax broadcasting.

WEB BASED SALES MANAGEMENT:

Using Integration Component, TELESOFT Sales has the ability to integrate with your corporate website, enabling you to make quotations, order new products and services and conduct order follow ups and/or queries over the Internet. This allows the implementation of a self service system making it possible for customers/prospects to access support information through a web based browser, place orders, access product information and check their request status on-line.

Thus, the company reduces sales costs significantly and increases productivity, offering customers new access channels.

BENEFITS FOR YOUR COMPANY:

Situational Report: Sales representatives can immediately view on screen those products acquired by the customer or in the process of being acquired as well as those that were offered but did not interest the customer using transactional systems and the company's databases.

Contact History: Representatives have access to the history of contacts made with customers or prospects with the aim of knowing their historic behavior and personalize contacts thus optimizing communication.

Customer Details: TELESOFT Sales allows entering customer details according to parameters pre-established by the user. These may be personal, working, sociocultural, financial or product related details.

Validations: TELESOFT Sales validation of telephone numbers, street names and numbers, zip codes reduces the number of wrong calls and returned letters.

Referrals: If customers feel they are provided with a good service, they will recommend the company to friends and acquaintances. Therefore, TELESOFT Sales considers referrals entries which are linked to the contact and can be registered as global contacts or as contacts associated to the representative who entered them.

Circuits: TELESOFT Sales enables sales operations systematization through a better knowledge of customers and prospects. Each operation is assigned to a circuit where associated actions for the resolution of initiated operations are defined according to pre-established parameters.

Scripts: TELESOFT Sales provides sales scripts linked to each product and/or segment providing on-line information which enables representatives to have a quick and effective performance in their communication with future customers.

Calls and visits scheduling: The system provides an agenda to schedule promoters' call backs and meetings entering date and time as well as clarifying comments. Supervisors can make a list of each representative's pending calls within a given date range which contributes to their work organization.

TELESOFT Sales allows working with inbound and outbound calls as well as printing control reports and details on each promoter's visit route.

Remote Access: With TELESOFT Web, time and costs are reduced as representatives working outside the company can have remote access through a browser.

Productivity: TELESOFT Sales enables representatives to monitor their own productivity without the need of asking their supervisor.

TELESOFT Sales integrates two modules that enhance its operation: TELESOFT Manager and TELESOFT Back Office Sales.

TELESOFT MANAGER

Campaigns: TELESOFT Manager allows generating sales campaigns per representative or group of representatives. It makes it possible to work with multiple campaigns.
It also enables to assess advertising campaigns' impact as it registers the way in which the contact found out about the promotion.

User Management: TELESOFT Manager enables to group representatives and assign different user levels in order to restrict access to functions reserved to certain profiles.

Monitoring and Assessment: TELESOFT Manager provides online reports and charts to monitor and assess representatives, assign or reassign campaigns and monitor response time.

Reports: TELESOFT Manager provides numerous predetermined statistical reports and lists to which personalized reports can be added according to user needs. It also enables to export reports to worksheets.

TELESOFT BACK OFFICE SALES

With TELESOFT Back Office Sales, representatives carry out and record other tasks in addition to contacting customers and prospects. This module allows them to update order status, conduct customer administrative operations, update information generated by promoters and sale representatives, etc.
All operations performed using Back Office Sales form part of the customer or prospect history and can be checked by telephone operators.

TELESOFT Back Office Sales enables to conduct a follow up of every sale along the corresponding circuits, registering order tracking or changes of status.