In an ongoing process of service improvement, companies are broadening their contact channel availability everyday with the aim of improving their services. How can we turn all this information into knowledge that will build customer loyalty?

TELESOFT e-Answer improves coordination, integration and time management when handling queries and claims as it is specially designed to automatically manage customer care, prospect service, helpdesk and user support optimizing resources and reducing service costs.

TELESOFT e-Answer enables customers to submit their claims and queries directly on the company's website or via email. These claims and queries are sent to TELESOFT e-Answer, which provides the necessary tools for processing each email.

TELESOFT will enable you to:

* Receive claims via the company's website.
* Receive claims via email.
* Add previously unregistered customers.
* Program automatic replies (autoaknowledge).
* Automatically classify emails according to key words.
* Route emails to TELESOFT Customer Care.
* Route emails to the Call Center.
* Give customers the possibility to follow up and update their online claims.
* Classify the types of queries and claims.
* Create selling opportunities.

Features:

* Total integration with TELESOFT Customer Care.
* Flexibility in the management of online claims.
* User interface independent from programming logic.
* Access to a FAQ database.

TELESOFT e-CRM, with its 15 year history in the Latin-American market is still working to optimize relationships with customers through an increase in productivity, cost reduction and service improvement.