When facing the growing number of customers paying off their payment commitments, your company should be able to act quickly. Collection management control and follow up conducted by your company's personnel, collection agencies and/or law firms dealing with long term default or delinquents at judicial stage becomes a priority. According to the type of delinquent portfolio, TELESOFT Collections users will meet high productivity levels in early arrears being able to recover 90-98% of their portfolio. As to the remaining percentage, a 10-15% recovery is achieved before taking any legal action.

TELESOFT Collections provides management with online data regarding the delinquent portfolio situation and the operations performed by all the representatives involved in recovery actions. Thus, it enables the immediate implementation of changes in duration or in each strategy's specific procedures, defined according to circuits established for each debtor profile.

TELESOFT Collections enables delinquent portfolio recovery systematization in early arrears since it allows the implementation of programmed actions according to the debt features and delinquency period.

TELESOFT Collections ENABLES:

Portfolio Segmentation: This system enables delinquent portfolio classification according to different features such as: debt age, branch office, customer status, product type, debt amount, residence, etc. TELESOFT Collections enables the assignment of several segments to a representative or group of representatives. The head of department assigns the different segments according to predefined user profiles.
TELESOFT Collections allows you to activate, deactivate and reclassify delinquent segments according to the needs, workload and/or achieved productivity.

Establishment of Recovery Circuits: TELESOFT Collections allows authorized executives to establish different recovery strategies according to the debtor's features or to the portfolio's risk assessment. Every new delinquent customer is assigned to a circuit in which actions to achieve the debt recovery are defined according to the delinquency type. Each circuit is defined in terms of a series of successive operations within a Workflow scheme showing the sequential actions predefined according to the delinquency conditions. These actions can be automatically generated by the system (mail, faxes or e-mail delivery) or may require the intervention of certain users: telephone operators, collectors, back office personnel, lawyers, etc.

Debtor Consolidation: TELESOFT Collections enables customer debt consolidation and optimizes recovery management within the multicompany/multiproduct setting. While contact with the customer is taking place, the operator has a simple and user friendly interface providing debt details; customer's personal, working, asset and financial data; products owned by the customer; information on all contacts and actions made and the results achieved through successive operations.
The representative has access to the delinquent contact history and can immediately view the entire follow up process, from the initial stage to the current situation.

TELESOFT Collections makes it possible to import files activating or deactivating delinquents according to their account situation. Data can also be entered manually.

Debt Refinancing and Payment: The system allows the operator to refinance the delinquent debt according to the debt amount, interest rate and the number of installments agreed upon. By means of alerts, TELESOFT Collections can generate and send due date reminders by mail, e-mail, fax or new phone calls. TELESOFT e-CRM records payment commitment dates to generate preventive actions. Delinquent payment promises and delinquency due dates are also recorded and a collector's visit schedule is managed.

TELESOFT Collections integrates two modules enhancing its performance: TELESOFT e-Law and TELESOFT Manager.

TELESOFT e-LAW:

In order to deal with late or judicial delinquency, TELESOFT Collections is integrated with TELESOFT e-Law module. In the case of debts managed by law firms, lawyers can access this module through a browser to conduct a follow up and update of payments, legal actions and refinancing. Thus, law firms can work together with the company over the Internet.

Collections Management On-line: TELESOFT e-Law can be integrated to your corporate website. TELESOFT e-CRM provides an extranet including all the operations that can be performed by external agents such as collection agencies and law firms. Furthermore, lawyers have the potential to process data within the system or to export it to Office tools, making management easier. It enables portfolios' allocation and reallocation to external agents according to the fulfillment of certain performance indicators, specific geographical conditions and the corresponding portfolio.

TELESOFT MANAGER:

Reports: TELESOFT Manager provides information on different delinquent segments, pending call backs, claimed and recovered amounts and each representative's or team's recovery percentage. It also provides statistical reports to assess collector's performance, contacts made and their average duration. The reports -detailed or summarized and defined for a particular user profile- can be printed, viewed on screen or exported to other formats or worksheets.

Security: TELESOFT Manager allows representatives to be grouped by profile to give them access to the functionality and data required for the assigned tasks.