Health Service providers must lead health care ensuring high quality services at the optimum cost targeting at particular market segments, strengthening alliances with providers, developing innovative customer service strategies and applying state-of-the-art technology.

This sector usually provides a wide services network in its different specialties in medical, hospital, dentistry and mental health services, laboratories, specialized tests, auxiliary services and other areas depending on its business objective.

Therefore, this devoted industry where members are also potential patients needs to be permanently investing in infrastructure and in its own services, thus providing their members with the highest quality in medical and customer service at all times.

One of the main problems in this industry is the lack of integrated data both on contacts and on services provided up to date in order to personalize customer care.

TELESOFT e-CRM provides the solution to these problems integrating communication between the different channels and consolidating all contacts in a single database.

TELESOFT e-CRM, with its products TELESOFT Sales, TELESOFT Customer Care , TELESOFT Market Research, TELESOFT Workflow and TELESOFT Collections, provides the functionality required by Health Care Companies.

• Recruitment of new associates (Referral scheme for new memberships)
  
• Sales cycle generation through applications workflow.
  
• Customer care for members
  
• Schedules management: Generation and allocation of operations, calls and visits assigned by zip code.
  
• Response to specific requirements
  
• Delinquency collection management and follow up
  
• Management of Promotion campaigns - Multi-campaign scheme
  
• Contact channels integration enabling your company to know its members better.
  
• On-line access for the customer to check the evolution of membership procedures,
  pending claims and product news.
  
  

Benefits for your company:

Personalization: knowing the contacts made to and from the company.

Internal Costs Optimization: How? Removing back-office tasks which are currently manual activities.

Data Centralization: con las empresas o con los asociados directos, no sólo por su actividad de prestaciones, sino estructura, políticas, procesos y su interacción con las demás áreas de la compañía.

Solutions to your Members' Problems: timely and appropriately.

Workflow Management: of claims with Standard resolution time and referral to higher ranks in case of non-compliance.

Management of Recovery Campaigns for Associates in Arrears: according to the associate seniority, overdue days, debt amount, and home area of the associate, among others. This process does not only cover telecollection operations, processing letters, e-mails and faxes, etc, but it also handles delinquency before and during legal actions.

To that purpose, it has an application Web for collecting agencies and/or lawyers.

Integration: This sector often needs to be integrated to the systems managing their providers, payments, supplementary services and especially with the system where the data of all the members are stored including their plans or hired services.


Meet the companies in your industry that have chosen TELESOFT e-CRM