TELESOFT e-CRM can help Universities, Schools and Education Centers to deal with sales subscriptions, adds, claims response, collections and survey generation.
For the different communication or contact channels with all their Students: telephone, sales force, on-line, one-to-one service.

The most widespread applications in this sector are:

• Application or Enrolment Procedure: over the phone through a call center or through the interaction of a sales representative visiting a Customer/ Student and recording their enrolment in a laptop or a palm.
  
  
• Telephone Promotions: to promote and eventually take an order with special discountss.
  
  
• Management of Queries and Claims: usually related to delayed or wrong invoices.
  
  
• Collections Follow Up: usually over the phone, to deal with delays in the payment of invoices.
  
  

TELESOFT e-CRM has the functionalities and the technology required to provide solutions in the different areas where CRM can be implemented in these education organizations.
It is important to highlight the degree of integration required by CRM applications in this kind of companies, particularly in terms of Pricing, Invoice Processing, vacancies, etc.

TELESOFT e-CRM provides these required integrations through standard integration components or components specially designed for the applications to be integrated based on COM, DCOM, XML technology, among others.

Relationship with Students:

Companies in this important industry usually have a free toll 0800/0810 Line for Students where calls are recorded, queries on the study program are dealt with and changes are made, among others.

Some companies also use the Call Center to implement promotion procedures, prizes, etc.

Another CRM application related to Students is Market Research. This research can be conducted by telephone surveys or sending survey takers to strategic points or outlets.

Main functionalities:

TELESOFT e-CRM, with its products TELESOFT Sales, TELESOFT Customer Care , TELESOFT Market Research, TELESOFT Workflow and TELESOFT Collections, provides the functionality required by these companies both for Corporate Customers and End Consumers.

• Management of promotion campaigns
  
  
• Response to queries claims processing and referral, with Standard resolution times and workflow includedo
  
  
• Customer Care
  
  
• Collections
  
  
• Market research
  

• Contact Center
  
  
• Web access
  
  
• Applications in mobile devices.